If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.

   4. Ammunition.
   5. Illumination devices, electronic sights, optics and night vision equipment.

   6. Full-sized safes, once delivered.

   7. Reloading equipment and supplies.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

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For training classes purchased online, in the store, or by phone, down payments will be refunded if we receive 48 hours notice before your scheduled class that you cannot attend. You may also reschedule classes within this time period with no loss of down payment. Down payments are non-refundable if you fail to attend a class. If we cancel a class due to not meeting the attendance threshold or for some other reason, you may reschedule or receive a refund of your down payment. If a student attends a class and is asked to leave for safety violations or other conduct issues before the class is completed, they are not eligible for a refund.